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How Should Marketers Guard Against Viral Backlash?

BY Cliff KuangWed Jul 29, 2009 at 10:52 AM
A frightening re-mix of a Palm Pre ad makes you realize: It's shockingly easy to wreck an ad campaign costing tens of millions of dollars.

Remember that Palm Pre ad we found so creepy? Well, perhaps in a sign of just how odd that ad was, the commercial has been remixed--thus achieving a surprisingly pants-crapping result:

If you're a marketer, something like this must keep you up at night. I mean, say that creepy remix of the ad become an Internet meme, spawning hundreds of versions, each of which is increasingly insane. And the collective views start tipping into the millions. What then? All that time you've spent on carefully branding and focus-grouping that ad comes to zilch.

Microsoft is already seeing a similar thing happen with its Laptop Hunters campaign. The commercials have spawned a slew of parodies like this one, which already has over 175,000 views on Funny or Die, and is the first in a three-part serie [NSFW]:

Granted, 175,000 views isn't much if you're a behemoth like Microsoft. But consider: The very same people that see these sorts of videos are likely to be the demographic you're trying to sway. At that point, has the ad done more harm than good?

If you're a marketer, the question is: How could you stop things like this from ever happening, without resorting to innocuous ads? Is it something that's worth thinking about in the "risk assessments" that frequently cap the ad-development process? Is there a way to hire clever Internet trolls to critique your ad? Or is something like this too unknowable to protect against? If so, isn't the best protection an advertising team that doesn't shut its bullshit detectors off once they sit down to work?

Related Stories:
What's Wrong with this Palm Pre Ad?
Apple Takes the Bite Out of Microsoft's Bargain Hunter Ads
Microsoft's "Laptop Hunters" Campaign Eating Away at Apple

[Via Gizmodo]

Topics:

Design, palm pre, microsoft, parody, Laptop Hunters, Creepy Ads, Innovation, Technology, Microsoft Corporation, Apple Inc., Palm Pre, Gizmodo.com


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Recent Comments | 3 Total

July 29, 2009 at 3:41pm by Freddy Nager

Since Microsoft is putting out commercials that show women puking (http://coolrulespronto.wordpress.com/2009/07/03/microsoft-omgigp/), I don't think they're too worried about satirists.

Commercial spoofs go back decades, from the pages of Mad Magazine to the sketches of SNL. There's always been a risk, and sometimes the risk of getting satirized is better than the risk of being outright ignored. See any spoofs of Nokia ads lately?

July 29, 2009 at 3:42pm by Cliff Kuang

@Freddy---A good point, thanks for commenting. Though I would argue that the greater reach and lack of friction that the web engenders really changes the playing field...

July 30, 2009 at 11:49am by Steve Diamond

I agree with Freddy. There isn't so much downside here. Sure, as you say in the article, you could "hire clever Internet trolls to critique your ad." But opinions are like...ummmm...belly-buttons. Yeah, that's it. Everybody has one. A bigger issue vis a vis MSFT: people LIKE the Mac ads. Folks like me, however, scoff at the "I'm a PC" ads. Clearly I'm not alone. If the original/source ads and overall brand perception generate enough enmity, they will be satirized. And that's just tough.