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The Wal-Mart Blog: Day One

BY Charles FishmanMon Mar 6, 2006 at 12:55 PM

Fast Company senior writer Charles Fishman, who has been with the magazine since Issue #1, is the author of a bestselling book about Wal-Mart, The Wal-Mart Effect, which grew out of a story he wrote for Fast Company called, "The Wal-Mart You Don’t Know." (A chapter of the book was excerpted in Fast Company’s January/February issue, "The Man Who Said No to Wal-Mart.")

The Wal-Mart Effect has caused quite a stir — Fishman has been interviewed on NPR and CNN, reviewed everywhere from Business Week and USA Today to the Denver Post, and the book spent three weeks on the bestseller lists of both the New York Times and the Wall Street Journal. The Economist said The Wal-Mart Effect is "the most satisfying" of the Wal-Mart books, and "has frequent unexpected insights." The Economist then used the book’s ideas to frame its own story on Wal-Mart — "Measuring the Wal-Mart effect."

We’ve asked Charles Fishman to guest-host the Fast Company blog this week, to do a series of postings on the ways Wal-Mart is talking about changing its business; to look at how seriously we should take those changes; to consider their possible wider impact, and Wal-Mart’s chances for success.

When You Want to Treat the World Better, Who You Gonna Call? 'Stakeholders'

Wal-Mart is currently advertising to fill two new and fascinating jobs at the Bentonville home office: director of global ethics, and senior director of stakeholder engagement

The ethics job got a burst of media attention last week — Wal-Mart's director of global ethics "plays a critical strategic role by promoting ethical behavior globally, facilitating proper decision-making, and ensuring that ethics is embedded into key business processes." The posting makes it clear the job will have its bare-knuckled Wal-Mart moments. The right candidate must be "able and willing to take a difficult or unpopular position if necessary," and the right person will maintain "rationality in tense interpersonal situations."

Having a chief of ethical business practices isn't all that unusual — since 1992, there has been an association of people with that job. Companies from AOL Time Warner and Burger King to Clorox and Halliburton are members. As is Wal-Mart. The ethics responsibilities are not new at Wal-Mart, they are simply being put in a separate job to give them more visibility.

The much more interesting — and all new — job at Wal-Mart is the senior director of stakeholder engagement. This person, the job description says, "will help pioneer a new model of how Wal-Mart works with outside stakeholders resulting in fundamental changes in how the company does business."

It could be the beginning of realizing that "always low prices — always" isn't even always good, even for Wal-Mart.

In The Wal-Mart Effect, while discussing Wal-Mart's corrosive impact on Chile by its salmon-buying practices, I asked, "What if Wal-Mart imposed conditions on its suppliers that went beyond cost, efficiency, and on-time delivery? What would the ripples from that look like?...The result could be a completely new Wal-Mart effect — Wal-Mart using its enormous purchasing power not just to raise the standard of living for its customers, but also for its suppliers."

In looking for a new director of stakeholder engagement, Wal-Mart says its senior executives have spent the last year talking to "key global stakeholders to better understand their concerns, the company’s impact on the world and society, and what leadership means for Wal-Mart in the 21st century."

The conclusion?

"Wal-Mart’s size and scope have created a unique opportunity for the company to leverage its resources in new and different ways that create value for shareholders and have a positive impact on stakeholders worldwide."

In other words, time to think about things besides price. It's time to see if Wal-Mart can use its power to improve the working conditions of sweat-shop factory workers in developing countries; to see if Wal-Mart can use its power to restore and safeguard the environment in the places its products come from, instead of having those factories and farms keep merchandise cheap by ignoring pollution.

Wal-Mart's focus on price changed the world — by wringing inefficiencies out of businesses from salmon farmers to deodorant makers, an effort that saves us all billions of dollars a year. If Wal-Mart adds two other priorities — people and the environment — to price-consciousness, it already has the power to change the world again.

Is creating a new job the way to drive a new set of priorities into a company famous for its single-mindedness? Are sweat-shops and pollution even properly the province of a retailer — even a mega-retailer?

In this instance, I opt for optimism. I think a job devoted to assessing the Wal-Mart effect and finding ways to moderate it is a great start. And I think such issues are unquestionably something Wal-Mart should pay attention to. After 40 years, so does Wal-Mart.

But the job description makes it clear transformation will be hard and slow. The right candidate, writes Wal-Mart, will have "superb skills at creating new possibilities" and be able to "challenge conventional ways of thinking." But Wal-Mart's senior director of stakeholder engagement will have a "readiness to accept significant challenges" and will "not (be) daunted by setbacks" or "defeats."

Read more about Wal-Mart with Fast Company’s ongoing coverage: Click here.

Topics:

Management, wal-mart, Wal-Mart Stores Inc., Fast Company Magazine, Charles Fishman, Sweatshops, Business


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Recent Comments | 7 Total

March 6, 2006 at 2:26pm by stephen hill

Just returned from Walmart, its the only place in town, and do I miss Target. I love low prices, but does the place have to be so dark and industrial to achieve them? The store is packed with stuff, people are everywhere and navigation is a joke. Gift receipt? Automatic at Target, gotta ask at Walmart. Gift cards, all over the store at Target, a total of three at Walmart's checkout. Parking is a strange labyrinth of islands, rows and carts and even the entrance way is crammed with stuff. Walmart, it's like Kmart, without the style! Pardon the sarcasm, but give me Target any day.

March 7, 2006 at 1:08am by roger fulton

Oh God, spare me the psycho babble and corp-speak!
Look, 1) become transparent. 2)cut the crap. Get the 40%+ of your own domestic workforce off the various public assistance programs when the "join" the team. What do you think we are --
stupid? 3)-Whatever the backroom deals are with local city councils a'la Evergreen Colorado and San Luis, Arizona, someone, somewhere, somehow will wiggle in and write "the" book about it will someday hit the stands.
Best get ahead of it now. Ken Lays boys are not the only "smartest guys in the room" that got caught with their collective pants down.
###

March 7, 2006 at 11:57am by The Real Speck

Where do you start with an issue like this? Fox guarding henhouse? RF's skepticism is warranted, IMO, but so is CF's optimism. The wild card here is The Street. If "investors" don't like the way this impacts the numbers -- and it is certain to be a negative impact there -- the best laid plans will come to nothing. Positive social impacts take time to generate a measurable economic result. The sad truth is these programs will only really work when there is line on the balance sheet called Civic Good. And that will be about never. Sorry CF, I think I just talked myself onto RF's side of the fence. I hope I'm wrong!

March 7, 2006 at 4:19pm by Tyler

I find this theory kind of interesting. Wal-Mart has done such a good job in the competitive marketplace that it has achieved a supreme status. So as victor of the capitolist world, what's left to do?

Unfortunately, I don't (can't) believe Wal-Mart intends to do much more then dominate the retail industry the same way it always has. The so called "Director of Global Ethics" will not likely be employed to keep Wal-Mart from committing the unpopular abominations the company is so immoderately prone to. If the position carries any practical role at all, it will be to predict and diffuse the kind of PR land mines that result from such abominations.

It's nice to think that Wal-Mart might now be thinking of loosening the death grip on its suppliers. But as a practical matter, what can they do? Any concessions the company makes ultimately leads to one thing: higher prices?

Last time I was in Wal-Mart, the customer-base I saw was not the type of demographic that cares about the macrocosm. If the prices rise, the customers leave. And what would the Director of Stakeholder Engagement would have to say about that?

Sorry. Wish it were true. But I don't see it.

March 8, 2006 at 9:38am by mahendrakumardash

Watch out please what is going to happen.This is the area of laisez faire.

March 10, 2006 at 8:10pm by Veronica

How can Mr. Scott condone selling imitation American flags? I call them imitation because they're made in China. Amercian flags are made in America. So many wonderful men and women lost their lives to protect this great country and Wal Mart disgraces them by selling imitation flags.

Mr. Scott makes appx. $8,343 PER HOUR. How does he sleep at night knowing that's what most of the employees make per YEAR or less? How can he enjoy anything knowing the backs he rides upon are breaking so he can enjoy the best of the best? Clearly things are very out of balance. Corporate and salaried raises need to have caps put on them and the money saved needs to go back to the working people so they can afford to support their families in some type of comfort.

Mr. Scott has no worries about retirement. He will be just fine. But Wal Mart, the world's largest company, offers no pension plan to its workers. Their health insurance is outrageously high priced and is of low quality compared to other companies that reap much less in profits than Wal Mart does. If THEY can do it, Wal Mart most certainly can as well. Working in retail is grueling and hard on your body. Wal Mart associates need to know there is something to look forward to once they have given the best years of their life and broken their bodies down by having a decent pension. Again, other companies seem to be able to handle this. But the giant of giants is incapable?

March 18, 2006 at 2:55pm by Luisa

Nice sentiments, but I wouldn't underestimate how powerful the structural incentives for corporations to do harm are. The article Inherent Rules of Corporate Behavior, makes a compelling case that hoping for "corporate responsibility" is misplaced.