Expert Perspective

Slippery Slope

BY Brian Reich | 03-05-2009 | 2:17 AM

This article is written by a member of our expert contributor community.

Economic times are tough.

People are spending less money.

Companies are struggling.

When companies struggle, they cut staff.

When companies cut staff, their service suffers - nobody to answer the phone, nobody to check quality.

When service suffers, customers get frustrated.

When customers get frustrated, they stop buying.

When customers stop buying, companies struggle more.

Its a slippery slope companies are on these days.

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