BPOVoice.Com had this great opportunity to meet Mr. Andy Kankan MD COLT India. Ina free flowing conversation he helped us understand COLT and itsoperations in India since 2004. Team BPO Voice is proud to publish thisconversation and share the same with all its esteemed members. Here arethe excerpts. Send your feedbacks at info@bpovoice.com

BV: It was Aug 2004 when Colt India went live. It's been almost 5 years now, how has been the Colt's first offshore experience?
AK: Well our results have gone up and this is our 2ndconsecutive year of profits. I think from here, we will take it furtheronly; so far it has been a satisfying journey.

BV: Any milestones or achievements which you would like to share?
AK: In terms of value addition a lot. We started off with 200employees and now are over 1000. Our strength is not in scale but interms of value that we add for our parent.

BV: What kind of expansion plans do you have?
AK: So far we have been a captive unit however we are exploringexternal opportunities. There are a few clients who are interested inthe same.

BV: What is the image of India in Europe as an offshore destination?
AK: India has good skill set comparable to any other country inthe world. We are hard working and have good knowledge base. Europelike USA has great respect for India as an offshore destination.

BV: As Indian offshore service providers set their sights onEurope for growth, would you like to give them any advice in view ofthat European market is somewhat different then US/UK.
AK: It’s not easy for medium scale companies to sell in these markets.
Companies like Infosys and Wipro can think of going to Europe and otherdestination for strategic purpose, but mid size companies should becareful before taking such decisions.

Read the whole Interview at BPO Voice - BPO's own Social network !