Update: Google posted a message at 2:45 a.m. Pacific Time to the Postini Support Panel and help forum, explaining that the delayed mail issue was resolved and that no mails were deleted. They also apologized: “We sincerely apologize for the impact to your organization and users. We will post an incident report, which includes the root cause analysis and corrective and preventative actions, within the next 48 business hours.”
Some clients of Postini, the Google-owned mail service security company, are experiencing major delays with incoming e-mails today.
Google spokesman Jay Nancarrow responded via email to our inquiry about the mail delay (not an outage): "We're aware of an issue that's causing a delay in mail delivery for some Postini customers in the U.S., and are working to fix it as quickly as possible. Outbound mail is fully functional, but inbound mail has been flowing at a reduced rate for affected users. We know how important mail is to our users, so we take issues like this very seriously, and apologize for the inconvenience. We encourage anyone having technical difficulty to visit the Postini support portal at https://www.postini.com/support/support_login.php."
According to the Postini Services help forum, some users are experiencing mail delays of up to four hours. Some were having issues with the support site, and many are frustrated with the lack of an official announcement. Jpcnc, who says he/she has been a Postini admin for 7 years, writes on the forum: "Google you are a total failure and the process to move all my clients away from your products has begun."
Ouch.
Related Stories: | Topics:Technology, google, postini outage, E-mail, Postini Inc., Google Inc., Transportation and Logistics Sector, Freight Transportation, Postal Services |
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Recent Comments | 3 Total
October 14, 2009 at 3:41am by Brian Kinney
My first alert came from the UK at 4:30AM PST. It is now 12:29AM PST (20 hours later), and we are still 6.5 hours behind. It's obvious that they are treating new e-mail as First In, First Out - instead of like SMTP was designed; which is if you fail to deliver a mail message, requeue the message (add a delay timer) and give the newly incoming stuff a chance to deliver. It's also sad that the delay times are actually increasing, because people have now sent the same message several times, in the hopes of resolving their problems sooner, only to be causing even more traffic and delays by doing so.
A number of IT people will be looking for a new career thanks to this debacle. Their only hope is to blame it on spammers and/or hackers, which is why they're in business at Postini in the first place.
This information should be part of CNN headlines, not waiting for an online magazine to post. I could have used this data "this morning" so I could have acted upon it.
October 14, 2009 at 3:41am by Brian Kinney
My first alert came from the UK at 4:30AM PST. It is now 12:29AM PST (20 hours later), and we are still 6.5 hours behind. It's obvious that they are treating new e-mail as First In, First Out - instead of like SMTP was designed; which is if you fail to deliver a mail message, requeue the message (add a delay timer) and give the newly incoming stuff a chance to deliver. It's also sad that the delay times are actually increasing, because people have now sent the same message several times, in the hopes of resolving their problems sooner, only to be causing even more traffic and delays by doing so.
A number of IT people will be looking for a new career thanks to this debacle. Their only hope is to blame it on spammers and/or hackers, which is why they're in business at Postini in the first place.
This information should be part of CNN headlines, not waiting for an online magazine to post. I could have used this data "this morning" so I could have acted upon it.
October 14, 2009 at 6:49am by Todd Singleton
I was a Postini admin for a company in 2003, pre-Google. It was an amazing product. When I changed companies and began evaluating new hosted mail filters in 2008 it was clear during the 30 day trial that a larger entity, Google, had taken over. Customer service went down, prices went up and the ease of administration in the interface was gone. Went to Mailwise which was then sold to Electricmail and the intuitive interface/service went downhill there too.
There are no great hosted mail filters left in the absence of the old Postini.