Wouldn't it be fun, we thought, to gather our growing roster of design expert bloggers in a room and toss out hot-button design issues for them to ponder, peruse and debate? Well, we can't overnight them to our Fast Company conference table, but thanks to some of the things they've designed, we've got the next best thing: a virtual roundtable. We choose the topic, put forth a few questions to our panel and bring the most provocative answers back to you. This week, with the Palm Pre about to debut, and Apple's 2009 iPhone event on Tuesday, it seemed a good time to ponder some issues about our love affair with mobile. Today's question: How have cell phones changed our behavior?
Ravi Sawhney, Chairman, RKS: The earliest cell phones weren't designed with anything in mind except the technology. Early adopters included businesses that had an economic need to stay in touch. Today, cell phones are used for socializing, networking, entertainment, safety, security, and so much more. The needs addressed by today's cell phones go all the way up and down Maslow's Hierarchy and beyond as the cell phone becomes part of our persona.
Mark Dziersk, VP Design, Brandimage: Cell phone behavior has changed interactions. It's sort of a double-edged blade. On the negative side, they've spawned an amazing discounting of previous social protocol and an implied rudeness. For example, I'm constantly amazed at people who check out at a counter in a store or restaurant while speaking on the phone with someone else, ignoring the person checking them out. Rude! On the positive side, people are in better contact, safer and can talk to themselves without looking foolish anymore.
Robert Fabricant, VP Creative, frog design: It is remarkable to me how it has taken the iPhone to create this momentum in the U.S. market: to get people to engage with mobile experiences outside of basic communication. When I travel outside the U.S., particularly in the developing world, the engagement with mobile devices is so much higher. Mobile minutes are quickly becoming the most liquid currency in Africa and other emerging markets. Even in very remote regions, you see people using their devices to transact and fulfill a broader range of needs than we see here in the U.S. And that is with the most basic Nokia phone. Forget multi-touch.
How have cell phones changed your own behavior? Leave your thoughts in the comments (and be sure to let us know if you're typing with your thumbs).
Related Stories: | Topics:Innovation, Technology, Design, deep dive, mobile, cellphones, Ravi Sawhney, Mark Dziersk, Robert Fabricant, iphone, apple, Palm, United States, Apple iPhone, Cellular Phones, Electronics, Consumer Electronics |
Recent Comments | 4 Total
June 5, 2009 at 9:12am by Allen Laudenslager
The use of cell phones for more than phones started outside the US because we had a substantial internet system before those features came to cell phones. Outside the US the internet and home computers came along with cell phones. A huge number of US cell phones belong to people who don't travel AND still need contact so the home computer/internet remains their prime contact service and the cell phone is for communication.
June 5, 2009 at 2:24pm by Katherine Gray
My BlackBerry allowed me to launch my consulting business after the birth of my second child when it was time for me to close my boutique design agency. I could schedule calls and meetings, respond to emails, and check Twitter in-between trips to the park and playgym. Moreover, I could respond professionally and quickly without the noise of kids in the background as would be the case in live phone call. I wasn't tethered to a desktop computer all day and could keep my career humming along while being the kind of parent I wanted to be.
June 8, 2009 at 7:01am by Richard Lipscombe
The fact is that mobile phones have not changed behaviours at all. People are the same - their behaviours are the same. They behave well or poorly just about the same amount - the difference is that some of their poor behaviours now involves a mobile phone.
People still work in silos. They live in tribes with shared values, ideologies, and 'group think'. No change there that is for sure.
The real change the mobile phone has brought about is the "machine to machine" transfer of data/communications. We do banking, pay bills, order food, etc by mobile phone and often there is no person on the other end of the transaction.
This idea, concept, notion, or whatever that the mobile phone has changed our behaviours is a popular misconception. It is a very funny misconception when you sit down and actually think about it.
December 2, 2009 at 11:45pm by Julia Dalton
Cell phones allow people to do a number of things that we could not do before. For me, when I got my iPhone the biggest change for me was the ability to look up things instantaneously. The information that is at my fingertips now is amazing. Now I feel like I can't live without it.