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Measuring the Value of CSR to the Bottom Line

BY FC Expert Blogger Alice KorngoldThu Jul 30, 2009 at 6:59 PM
This blog is written by a member of our expert blogging community and expresses that expert's views alone.

While some corporate leaders have been well meaning advocates for corporate social responsibility, early adopters have been concerned that CSR will only catch on in a serious way if we can prove its value to the financial bottom line. In a measurement outcome model I developed and published in 1996 and again in 2005, I cautioned that "impact evaluation is essential to the effectiveness and viability of corporate community involvement." Further, that "companies are more likely to invest more seriously in initiatives that produce measurable results."

The good news is that McKinsey Quarterly reports in their July 2009 issue that not only are companies "creating real value through their environmental, social, and governmental activities-through increased sales, decreased costs, and reduced risks," but also that "some have developed hard data to measure even the long-term and indirect value" of such programs. Further, that "the best of them create financial value in ways the market already assesses-growth, return on capital, risk management, and quality of management."

As readers of my blog on "Leading Companies for Good" have seen, companies with strong CSR programs distinguish themselves in the marketplace, establish strong bonds with clients, customers, employees, and policy makers, and provide unique opportunities for leadership development.

I have found that the highest impact CSR programs are envisioned and led by the CEO and the board of directors and implemented with their oversight. The more effective CSR programs are aligned with the corporate mission; involve all key functions in the company, including marketing, public relations, and human resources; and integrate philanthropy along with volunteerism and nonprofit board service, as well as environmental practices.

It is heartening to see how far we've come in the past 15 years. With companies documenting CSR's value to the bottom line, there is great promise for the future!

Topics:

Leadership, Ethonomics, Valuing CSR, Measuring CSR, McKinsey Quarterly, McKinsey & Company, Business, Executive Management


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Recent Comments | 2 Total

July 31, 2009 at 1:13pm by Fabian Pattberg

Thank you for this interesting post.
I agree that CSR has come a long way over the past 15 years but we still have a long way to go to call our companies "responsible" haven't we?
Especially do we have huge differences in best practice in the US and Europe only to name to continents.
What is your view on this?
--
I blog about CSR and Sustainability. Please visit my blog FabianPattberg.com http://www.fabianpattberg.com for more information about me an what I do if you spare a second. :-)

December 8, 2009 at 7:36pm by David Connor

The journey is still only just beginning.

Yes, at the top of the tree there are some great corporates delivering tangible results against environmental and social impacts, and yes, there are exciting newer social enterprise models appearing especially at the smaller end but...The majority of businesses (by number anyway) are small and medium sized, and most are completely unaware, unmoved and many strongly critical of anything other than a singular profit motive.

In addition to the agreed massive strides in understanding and data we require a cultural change in attitude across society. After all businesses aren't just puppets of faceless investors but groups of people mostly going through the motions to pay the bills and feed the kids. One day we will see CSR success apparent in every decision we all as individuals make regardless of whether we are at work at the time.