Fast Interview: Stanford professor BJ Fogg explains why the social networking site is the most powerful thing ever invented.
And you thought Facebook was just for getting a date! Stanford Professor BJ Fogg, who is writing a book about the psychology of Facebook, believes the social networking platform is revolutionary because it takes the dynamics of one-to-one persuasion and scales it up to millions. He explains why this changes the whole game of politics and business, why marketing as we know it will cease to exist, and why the notion of a target market will become perpetually beta.
Why study the psychology of Facebook?
I've long been interested in how technology can persuade people and how it can change people's attitudes and behaviors. Facebook has emerged as, I think, as the most effective persuasive technology ever.
You think Facebook is the most powerful persuasive tool in human history -- including radio, telegraph, TV, and all those other things?
Facebook is the precursor of something I'm calling mass interpersonal persuasion. That is a new phenomenon and the most important thing to happen in the world of persuasion since the advent of the radio over 100 years ago. Radio changed the game for persuasion because it allowed a message to be broadcast to thousands and millions of people, which was previously not possible. TV was an extension of that, but I don't think it was the big leap that radio was.
Facebook takes very strong interpersonal influence dynamics -- the way people persuade each other face-to-face in small groups with peer pressure, reciprocity, flattery -- and allows those to be used on a mass scale because your social networks are built in. Friends influence friends, who influence friends, and that keeps rippling out. They can reach people very quickly for very little cost and ordinary people can set these in motion. It doesn't require a big broadcasting company or a big PR campaign. If you get the right message in the right way, you'll effect millions of people. Facebook has been the best platform for that, but I think in the future it will be commonplace.
Couldn't you say the same thing about other platforms like MySpace?
I think the other platforms will get there. I think Facebook is leading because it has a high trust culture. Unlike MySpace, where you can be linked to people you don't know or find out they may not even be real people, in Facebook you generally know them or you have some certainty they're real people. Persuasion hinges on the credibility of the source. The advantage of Facebook is the source credibility is very high.
What's an example of Facebook as a persuasive force?
In the political sphere, you have the fairly prominent example last fall of a group rallying support and raising awareness for the Burmese monks. I have to admit, once I saw that come across my newsfeed -- and I saw seven of my friends had joined the group -- I really woke up to that issue and started noticing it in the newspaper.
How do you see these persuasion dynamics playing out in business?
Comments | 10
May 19, 2008 at 12:18pm
Jonathan Gilbert<
The grass grows deep on the road to The Better Mousetrap Company for want of better marketing.
May 19, 2008 at 12:30pm
Gene LuGreat article Kermit!
Another noteworthy article about the success of online communities (in this case, Flickr) can be found at: http://alistapart.com/articles/fromlittlethings.
It's interesting to compare and contrast the approach and the results of both online communities.
May 19, 2008 at 1:49pm
sean comeauxBJ is on to something for the most part. That is a very good analysis.
@ Kermit: "And you thought Facebook was just for getting a date!" What? Who thought FB was just for getting a date? How out of the loop are you? Sorry buddy, no one's thinking that except for paranoid old folks who watch too much unsubstantiated investigative reporting. In fact, that is another major difference between FB and MS. Facebook is an online extension of the school and college social groups and friends. People aren't logging on to FB searching "for hot chicks/guys" they don't know to add, flirt with and hook up with. Not even close. In fact it doesn't work like that at all. Much like linkedIn unless you know someone you don't/can't add them, that's not how Facebook is designed.
My advice? Get a clue, then get your writing assignment.
May 19, 2008 at 2:44pm
larke paulI believe the "killer app" part of Facebook is the speed at which information is consumed and disseminated. In the "old days", an individual would have to attend an event (physically, not virtually), be inspired, call or even send letters to friends, and rally support through a multi-step, multi-day process. Facebook eliminates the steps--if you have the Facebook Blackberry application, information transmission is literally seconds away. By nature, people want to be "in the know". Interesting how Google is making social networking tools available to anyone--thousands of groups, on top of those that currently exist, are right around the corner. A person's Facebook main page is like a personal version of People magazine. We're not all super-stars, but our friends can read about us as if we were written up in a supermarket tabloid; however, most people are truly making difference and recruiting people to participate, via Facebook.
May 20, 2008 at 3:17am
Kishore DharmarajanSomeone has said that the next revolutions won't happen on the streets or the podium. It's going to happen on Facebook. How true it feels, after reading this excellent article.
www.kishoredharmarajan.com
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