If you’ve ever been thwarted in your attempts to reach a live customer service agent by Byzantine phone menus that led you in circles, then you understand Eric Strand’s pain. Eric, himself the founder of a top 500 E-commerce site, became so frustrated with the runaround he got while trying to cancel his AOL account that he launched www.CustomerServiceNumbers.com, a website dedicated to helping people get around the phone trees and talk to real service reps. Only six weeks old, the site has already developed a loyal following.
Click below to listen to my interview with him.
This story was voted up for coverage on the Fast Company Buzz pitch portal. Help us pick the stories for FC Buzz by voting HERE (instructions on the portal home page).
To keep up with me, and Fast Company Buzz, join me on Twitter