10 Twitter Etiquette Rules

Long since anointed by the media (over the past year) as the NBT (next big thing), Twitter has a bunch of local customs that people new to it need to learn.

I've started compiling some etiquette and best practices for using Twitter, which limits users to 140 characters. Most ideas come from other sources, to which I will give due credit. Most of these tips are most appropriate for people new to Twitter. (Apologies is any or most of the tips seem familiar to people who have used Twitter for a long time (i.e., several months).
  1. Remember, Twitter is a conversation.
  2. Ask questions; don't just pontificate.
  3. What part of 140 chars do you not understand? (Thanks to jyarmis).
  4. Discretion: Some things are better left unsaid. So avoid stream-of-consciousness-blogging via Twitter. Check out this article about what happened when a tweet backfired.
  5. Transparency is vital — just as with any other social media.
  6. Consider quality vs. quantity. (I am going to look at what makes for a useful tweet in the next few weeks.)
  7. Many users provide links to interesting articles, information, etc. Guy Kawasaki does this many times a day.
  8. Use proper grammar. Check out Mignon Fogerty, the host of the Grammar Girl blog/podcast who tackles proper grammar usage on the popular micro-blogging site. Her tips are available at"Grammar Girl's Strunk & Twite: An Unofficial Twitter Style Guide," and include:
    1. "Don't start posts with 'I am.' You're answering the question, 'What are you doing?' It's OK to answer with fragments in a conversation."
    2. "Use proper capitalization. Typing in lowercase doesn't save characters; it's just lazy." I totally support this tip.
    3. "Don't use abbreviations such as 4U and L8...Shorthand symbols such as >, =, &, and @ are allowed."
      1. For an interesting look at the impact of Twitter, IM , SMS and texting may have on language, check out the Boston Globe's "Is language dead or evolving? Some see the use of shorthand and abbreviated text as the beginning of the end. But studies say students know the difference between formal writing and instant messaging."
    4. "Use numerals, not words, for all numbers."
    5. "If you can't say it in 140 characters, reevaluate whether you should be posting it at Twitter."
    6. "Provide links and context whenever possible. Remember that many of your followers can't see what you are responding to."
  9. If people follow you, it's polite to "follow" them back. However, because of that, be careful about adding too many people at one time — that's the Twitter version of spamming. People will think you're trying to sell/hype something rather than start a conversation.
  10. It's really about conversation. When I tweeted about writing a blog on etiquette, I got a lot of response. But be careful contacting someone you don't know — like in real life, you could be seen as butting into someone else's conversation. If they don't know you, they may not respond. (A better way to initiate a conversation would be to comment on that person's blog. That assumes, of course, that the person has a blog.)
    1. In fact, according to jljohansen in a tweet written after my first draft of this article, he said, "First rule of Twitter is 'Don't be creepy' after that, Right and Wrong are dependent on social contract of your friends/follows.
    2. To which Nedra said, "Sadly, the creepy people don't realize they're being creepy."
    3. See, how the conversation idea works?
Check out some other articles: Twitter + Etiquette = Twitterquette?, Twitter Fan Wiki, and "The 10 rules of Twitter (and how I break every one)" by Robert Scoble.

Of course, there may be a rule that I've just broken, according to a comment on Scoble's blog, Scobleizer: Don’t blog about how you use Twitter.

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8 Comments

  • Lisa Stevens

    Guy Kawasaki is the "Twitter King" I started my own business recently and he has helped me tremendously in the world of Social Networking. Guy recently gave a seminar in San Diego regarding how to build your business through Social Media. Check it out: http://www.youreeeka.com/conte...
    WELL WORTH the $19.99.....very insightful!

  • Jaime Hood

    This is a great list of twetiquette tips, although I disagree with the one about proper grammar. Personally, I find it extremely difficult to uphold the rules of grammar when limited to 140 characters, and tend to lapse into celluar "textisms" like 'plz' and 'ty.' But that's just me, and I use my Twitter for my personal blog. I think different rules of twetiquette apply, depending on whether you Twitter for yourself or business. Over at WebAdvantage.net we were curious about some of the extreme particulars of Twitter etiquette--feel free to participate if you have a few minutes! http://tr.im/i0mP

  • David Mullings

    Interesting. I however don't see Twitter just being about conversation anymore.
    -
    I used to send out text message updates to our subscribers to let them know that new videos were on Realvibez.tv, now I can just tweet it while also keeping them in the loop about the site and what we are working on.
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    In most cases then I won't be "answering a question", I am just broadcasting. I don't think I am alone in using Twitter like that.

  • Kasey Marcum

    Thanks for posting, Norman! I really enjoyed this. I love your message throughout - "it's about conversation." You couldn't be more right.