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2006 Customer Service Champions

  • <p>The Mandarin's service ethos is driven by 11 LQEs (legendary quality experiences), which create a framework for delivering elegant yet natural service, while simultaneously empowering staffers to think for themselves.</p>
  • <p>Tech savvy NASCAR connects with consumers at the Speedway with the Nextel FanView, a handheld device that puts the user in the driver's seat.  The company also provides real-time race information online, and an on-demand cable service that enables fans to watch from the perspective of individual drivers.</p>
  • <p>American Girl was created in 1986 by Pleasant T. Rowland, whose ambition was to create a line of high-quality dolls based on historically correct characters, then bring them to life in a series of kid-friendly mininovels.</p>
  • <p>Burton's personal touch extends to its W48 warranty program, in which the company pledges to make any necessary repairs, if covered, within two business days of claim.</p>
  • <p>Life Time wants to be your neighborhood's de facto community center, and with everything from salsa-dancing lessons to an Aveda salon and spa to athletic leagues, it succeeds.</p>
  • <p>Mac, a division of $6.3 billion cosmetics giant Estée Lauder, got credited in the company's last annual report for being a significant reason for the parent's 13% net makeup sales increase ($274.8 million).</p>
  • 01 /06

    The Mandarin's service ethos is driven by 11 LQEs (legendary quality experiences), which create a framework for delivering elegant yet natural service, while simultaneously empowering staffers to think for themselves.

  • 02 /06

    Tech savvy NASCAR connects with consumers at the Speedway with the Nextel FanView, a handheld device that puts the user in the driver's seat. The company also provides real-time race information online, and an on-demand cable service that enables fans to watch from the perspective of individual drivers.

  • 03 /06

    American Girl was created in 1986 by Pleasant T. Rowland, whose ambition was to create a line of high-quality dolls based on historically correct characters, then bring them to life in a series of kid-friendly mininovels.

  • 04 /06

    Burton's personal touch extends to its W48 warranty program, in which the company pledges to make any necessary repairs, if covered, within two business days of claim.

  • 05 /06

    Life Time wants to be your neighborhood's de facto community center, and with everything from salsa-dancing lessons to an Aveda salon and spa to athletic leagues, it succeeds.

  • 06 /06

    Mac, a division of $6.3 billion cosmetics giant Estée Lauder, got credited in the company's last annual report for being a significant reason for the parent's 13% net makeup sales increase ($274.8 million).

The Mandarin's service ethos is driven by 11 LQEs (legendary quality experiences), which create a framework for delivering elegant yet natural service, while simultaneously empowering staffers to think for themselves.