I received an email from a reader asking for some customer service advice. Here is
their question and my answer. Any comments? Thanks.
The other night about 10pm, and I went online to get an e-quote
on some health insurance. I filled out the basic form request and
reluctantly, filled in my phone number. I did select the check-box that
stated to call in the mornings. Within two minutes, I received an
e-mail with some companies that would give me specific quotes. And then
the phone rang. It was 10:10 p.m and a sales agent was calling in
response to my request. I was appalled that someone would be calling my
home at that hour to try to sell me something. I understand the nature
of sales but this seemed very out of line. He seemed a bit put out that
I declined wanting to discuss my insurance needs at this late hour.
me, part of the appeal with doing business on the internet is the
convenience of doing things on my clock and not having to deal with
sales people. I would rather read the info on my own and then generate
my own business call.
All I can say is, UNACCEPTABLE! I assume
you were sincere in your attempt to find the right insurance package.
But, any company that would call at that time of night is not someone
to give your business. This is a desperate sales agent, not a
Insurance people should be taught to be
counselors not salespeople. When we ask for advise on insurance, it is
usually a very personal issue. You have every right to be appalled.
the convenience of doing business on the Internet sometimes is off-set
by dealing with unprofessional individuals and companies. I believe
that for something as personal as insurance, calling the well-known
reputable names in insurance is worth any extra premium you pay.