Frustrating Celebration

Two FC Now readers have reported not being able to take advantage of Yahoo's free ice cream offer yesterday.

KB's comment struck a chord with me. You had to have a color printer in order to use the coupon? A black-and-white printout was viewed as a photocopy? I can understand the company not wanting people to reproduce coupons in mass amounts, but surely a standard printout should be acceptable, especially if the offer is made online. I, for one, use a black-and-white printer almost exclusively.

In fact, I had the same experience at the post office not long ago. I'd downloaded a form from the USPS's Web site rather than getting it at the post office, and the clerk almost didn't accept it. "We've been told not to take copies," he said. Luckily, a printout was OK.

Otherwise, why offer forms and coupons for download and printing online?

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1 Comments

  • Sean Rekhi

    I had the exact same Postal Service issue a couple months back. In order to minimize time filling out customs forms at the Post Office, I had used the online service available at USPS.com.

    At that time, the webform asked for my data and insterted it into a printable document to take to the post office. When I took it to the Post Office for shipping the clerk almost didn't except it, saying the customs forms are green. How the heck am I supposed to get a green customs form online? The PDF it sent me was just black and white!

    I agree this is a growing concern for consumers looking to accomplish more on the web. Yahoo should have recognized that because the coupon already had the user's names on it, it would not really be possible to take advantage of easily. Color printers are growing out of the norm as laser printers fall in price for regular consumers (Less than $200). I certainly hope more websites take this into account and rely on serial numbers rather than generic copies. I would expect Yahoo would easily be able to do that for us. Afterall, their a tech leader!