The cable guy who falls asleep on your couch. The Internet provider that won't let you drop your service. The big-box retailer that's... a big box. Is it just us, or does being a customer really suck more than ever? Cue the heroes: This year's winners of our Customers First Awards transform ordinary transactions into entertaining experiences--delighting customers and showing everyone else the way.
With Special Guest Stars Sir Richard Branson as the godfather of customer experience and Lewis Black, as the voice of customer rage.