How Can I Help You?

Your customers will tell you how to get better. Are you listening?

To hear the voice of the customer, listen to the conversations at Matrixx Marketing. Gatorade, DirecTV, Hitachi, and other well-known companies care so much about their customers that they don't talk to them. Matrixx does — 200 million times a year.

Charles Fishman (cncfish@mindspring.com) is a contributing editor at Fast Company.

"Are You Listening?"

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"What is Great Service?"

"How Do You Learn From Customers?"

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