The New TaskRabbit is here

Task Rabbit's new homepage

The New TaskRabbit is here

The update brings new iOS and Android apps.

The New TaskRabbit is here

Customer profiles are given a revamped look.

The New TaskRabbit is here

A new proprietary messaging platform lets Taskers and Clients chat securely.

The New TaskRabbit is here

“TaskRabbit” and “TaskPoster” have become "Tasker" and "Client."

The New TaskRabbit is here

The Android home screen

The New TaskRabbit is here

Users can confirm appointments and receive detailed receipts on their mobile device, or online.

The New TaskRabbit is here

The iOS home screen

The New TaskRabbit is here

This is what chat looks like online.

TaskRabbit Unveils Its New Look

And it comes with a handful of new features, too.

A cornerstone of the sharing economy just got a makeover.

After announcing a major update to its service in June, the micro-task marketplace TaskRabbit has launched a suite of new products and features--complete new iOS and Android apps, a proprietary messaging platform, a refined matching algorithm to pair Taskers and Clients (“TaskRabbit” and “TaskPoster” have been done away with), and up to $1 million insurance coverage on every task.

On the web, find a Tasker

The update replaces TaskRabbit’s old auction-house model, favoring a custom matching algorithm that pairs Clients and Taskers by site behavior, skill and task preferences, and availability. Clients are then given a stable of “suitable” Taskers, of whom they can choose based on experience, rating, or price.

It also eliminates some of the more awkward aspects of hiring strangers for work. Clients and Taskers can communicate with a new proprietary messaging platform without having to share any personal information, and one-click hiring is ushered along with a "transparent" hourly pricing structure.

TaskRabbit says the new "product experience" is the result of months of user research and feedback. The company takes a percentage of every transaction made through the service.

[Carpenter Working: Carlos andre Santos via Shutterstock]

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6 Comments

  • Ki Pemberton

    I am so tired of companies making drastic changes without thinking it through and testing its efficacy . This new platform has ruined everything. It was so simple before and now no one can figure it out, including the clients. I don't know if it will ever be user friendly again. I guess it was too good to last :( We LOVED being able to name our price per job (bidding) and we were actually able to communicate with the customer!!!!

  • Michael Reust

    As one of the former top TR workers in my city, this new platform is nothing short of a complete disaster. It doesn't work for the clients, it doesn't work for the taskers. The only people it works for are TR's app development team.

  • Tina Casalino

    TaskRabbit failed to mention how many users have abandoned the service since attempting to roll out the new platform. The app does not work for many trying to download it (including me) and TaskRabbit customer service has gone silent to the thousands of users (both rabbit and posters) who are experiencing issues, because now the app just assigns rabbits a task. Because the app just assigns, many posters of tasks are left abandoned because the rabbit cannot actually commit to the task because they had no prior notice, they were just assigned a random task that they knew nothing about. There are many forms out there of the posters of task complaining that they have been left in a bind for time sensitive projects.