Rick Barrack is the chief creative officer at branding firm CBX, which recently helped Duane Reade do the impossible: execute a redesign to become cool (at least, as much as any drugstore can be cool).
"The dynamics of e-commerce, as it has evolved, created a new shopping behavior. People demand more information. And now, outside of e-commerce, we have to provide that as well," Barrack says. "... E-commerce has provided exclusivity, and people want that in retail stores. Duane Reade narrowed offerings to make it feel more relevant—and exclusive—to New Yorkers: At the Wall Street location, the sushi bar is called Up Market and there's a stock ticker; in Williamsburg, there's a growler bar. It's telling the consumer, We understand the way you live, where you live, and what you need from us."
Attends his first Indianapolis 500; hasn't missed one since in 39 years
Purchases first X-ACTO knife, which has survived for more than 25 years
Secures first design internship with Connie Birdsall
Establishes CBX with three people; the team has now grown to 140
Welcomes daughter Lily
Welcomes daughter Sadie
Illustration by Zoran Lucic