C.C. Chapman: How do you handle mistakes?

FAST COMPANY: How do you handle mistakes?

C.C. CHAPMAN: I think you need to realize that everyone makes mistakes and the most immediate thing you need to do is say sorry. Everybody makes them, it's not easy to say sorry, but apologize, and then do everything you can to fix it, and do everything you can to make sure that you never, ever do it again.

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