The Truth About Being "Done" Versus Being "Perfect"

Ideas are easy—believing in them is the hard part.

In 2010, a small California-based company opened its doors for business. They didn’t have much capital but, with a staff of only four, they did have a singular vision—to outdo Kodak. Even through the rosiest of glasses, this would not appear a feasible proposition. It’s a scenario that makes David versus Goliath look like a fair fight. But 18 months later, the company of four, which had become a company of 13, was sold to Facebook for $1 billion.

It was a sale that made headlines the world over. Instagram was the new digital sensation. They were perfectly in sync with a generation that records everything on their iPhones, and their service that enables the most amateur picture-taker’s photos to look like they’ve come out of a professional studio, was, well, an insta-hit.

Let's go back a little farther, still. In 2003, a small mobile game development company from Finland appeared on the map. Taking their cue from the likes of Hasbro, the U.S. giant of interactive games, they wanted to create a small, fun, and dead-cheap game. Operating in the country where Nokia had so dominated the digital landscape, it came, naturally, to use smartphones as their platform. Six years later Rovio Entertainment launched Angry Birds. On May 9, 2012, the company announced the one-billionth download of the game.

Instagram and Angry Birds are not unique. One needs to look no further than Netflix and Blockbuster—and Skype and the entire telecommunication world—for similar stories. Small startups, which despite all the odds, manage to succeed against well-established conglomerates with all the expertise that money can buy.

All the aforementioned startups began with nothing but an idea. How difficult is that? Having worked with some of the world’s largest companies, I’ve come to realize that the idea is the easy part; the hard part is getting your company to believe in it.

If you'd entered Facebook’s headquarters sometime around 2010, you’d have seen a sign painted on the wall: "Done is better than perfect." I have no doubt that if you walked into the offices of any Fortune 100 brand you would see no such thing. Their legal, compliance, or human resources departments would insist on it being removed. And yet, had Facebook waited so much as a year to perfect its model, the company might very well be where MySpace is today.




"Done is better than perfect" is not about coming up with ideas; it’s about believing in them. And having an attitude that compels you to run with the idea before it's too late.

My ultimate dream as a kid was fulfilled by the time I was eight. This is when I visited the research lab developing LEGO. To be in the place where new toys were being developed before they hit the market—this was my version of the Willy Wonka fantasy. I’ll never forget my encounter with the head designer as he showed me the newly developed LEGO train. I could barely contain myself, it was just... well, the coolest thing I'd ever seen.

I spluttered out: "When can I buy it?" He said, "In about three years time." That just baffled me. I wanted to know how he could project that far ahead. His answer was simple. He said, "Because we’re LEGO." A few years later LEGO experienced its biggest drop in sales. It was the same year that the first hand-held computer games hit the market. It would take LEGO another 20 years to reduce their R&D cycle to less than a year.




Another Facebook motto says: "Move fast and break things." Can you think of any Fortune 100 brand that is not only be prepared to say this, but actually means it? Google, Apple, Amazon, and perhaps Samsung. Anything in common? They are all innovative technology companies with a new style of leadership.

Until recently, Sony was the world’s leading electronics company, and then something went wrong. Was it lack of ideas? Having spoken with insiders and experts, I put it down to arrogance. A bit of cultural background is also relevant here. Historically, there’s always been friction between the Japanese and the Koreans. A few years ago, the Korean company, Samsung, knocked on the door of Japanese-owned Sony. They wanted to team up with Sony to produce LCD screens. Rumor has it that mainly due to cultural baggage, Sony politely refused. The rest is history. Samsung is the leading manufacturer in six electronic categories in the United States alone.

Whenever I spend time in boardrooms across the world, I can’t help but notice that courage seems to be a limited currency. No matter how the company presents itself, it seems CEOs rarely have the power one would imagine. The fact of the matter is that companies of this magnitude tend to be run by committees that make the tough decisions and take the risks. The problem is that committees rarely have courage—only people do.

At another company, on another wall I noticed another slogan: "Let the consumer build the brand." This was Skype. Skype is not a Fortune 100 brand just yet, but with Microsoft’s recent $8.5 billion acquisition, it may soon become one. With widespread recognition in the developed world, and almost no advertising, this slogan rings fortuitously true. Bear in mind that Skype is less than nine years old, and its blue icon has found its way to millions of computer screens with not a single ad.

I often conduct the Skype challenge with my clients. If all advertising was banned, and the game was to increase sales, what would you do? You’d be surprised to find how creative even the least creative person can become. But what’s even more surprising is that most have never so much as entertained this as a possibility. As one executive explained, "Why should we? We’re running one of the most successful companies in the world."

There was a time when he was probably right—but no longer. The reality is that there’s a new set of rules in town, and they’re scarily simple. They’re also scarily powerful once you get them. However, getting them right is the hard part. If you can claim the management of your company truly lives by the mantra that "done" is better than "perfect," and that the organization’s survival is about moving fast and breaking things, then you need to ask them if they’re prepared to cut out advertising. It’s more than likely their answer would still be, "No."

But at this very moment, someone is hanging one of those fine Facebook posters on their business' office wall. And like David, armed with little more than a slingshot and a stone, they’re acting on pure courage and just going for it, because that’s one of the rules of survival today—not tomorrow.

[Image: Photo mashup by Joel Arbaje]

Read more by Lindstrom: How To Be Happy Anywhere

Martin Lindstrom is a 2009 recipient of TIME Magazine's "World's 100 Most Influential People" and author of Buyology: Truth and Lies About Why We Buy (Doubleday, New York), a New York Times and Wall Street Journal best–seller. His latest book, Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy, was published last year. A frequent advisor to heads of numerous Fortune 100 companies, Lindstrom has also authored 5 best-sellers translated into 30 languages. More at martinlindstrom.com.

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7 Comments

  • Adrian Salamunovic

    I love this article- many of it's points are valid in the context of hyper-growth disruptive companies, including how we think at CanvasPop. This year we cut advertising spending by as much as 80% in favor of more effective "unpaid" marketing channels and the results have been great. When you build great products, have passionate customers and build buzz using PR and Social media its amazing how little you actually need to spend on "traditional" (paid) advertising.

    P.S.: If you want to read my thoughts on why Instagram was sold to facebook read this FastCo article written by Austin Carr: http://www.fastcodesign.com/16...

  • Bubbles

    How would 'move fast and break things' apply to the company that you rely on for your Financial Transactions, utility bills, Essential Health Care Services and Real World Service companies.  At a cash machine and it won't let you take out any cash because someone broke things?  We've billed you for electricity incorrectly again.. but we are very innovative.  Sorry, our engineer won't be out today.. there was a mix up in his job control system... can you take the day off tomorrow?  Sorry our control centre is down at the moment.. if you dial 911 in about an hour.. everything should be back up and running by then.

    This whole mantra applies to the froth and bubbles of human existence.  Facebook, google, instant messaging, Twitter.

    Don't come near me with this mantra if you have regulatory and statutory obligations to fulfil or important customer service.   Innovate but with safety in mind if you are operating Essential Services.

  • atony88

    Being an intern, I can totally relate to the idea behind this article and has pushed me to new boundaries that I should have pushed 4 months ago. I have always a perfectionist in my own way and haven't thought of just 'wingin it'. With this mind, I will definitely put foot forward instead of backward. Thanks again for a great article! 

  • Juliem15

    This is not a new idea, but is very appropriate for the start-up world.  The sentiment originally comes from Voltaire, who wrote that "le mieux est l'ennemi du bien" or "the perfect is the enemy of the good."  Seems like larger corporations could benefit from heeding this advice as well.  

  • Besplatan

    The ratio of successful startups vs those that fail is so small that is may as well be a lottery. If there was a logical, methodical way to create something that does great in the market (like Instagram and Rovio or Rebecca Black's Friday for that matter), startups wouldn't have a chance against the big players that have resources like money, IP and talent. The fact is Facebook had to buy Instagram because you can't just apply resources and create something that's such a success, as there are too many unpredictable factors to consider. It is a lottery to a great degree, the chances of winning are greater but so is the cost of playing.