Business Lessons From A Baby Elephant

What can an elephant's prosthetic leg teach us about innovation?

Vijay Govindarajan is the co-author, with Chris Trimble, of Reverse Innovation: Create Far From Home, Win Everywhere, which hits bookshelves on April 10. A professor at the Tuck School of Business at Dartmouth University, Govindarajan chatted with Fast Company about $2,000 heart surgery, elephant prostheses, and the need for American businesses to, in essence, study abroad.

What’s "reverse innovation"?

Historically, multinationals innovated in rich countries like the U.S. and sold products in poor countries like India. Reverse innovation is doing the exact opposite, about innovating in a poor country like India, and bringing products to the U.S. It’s completely counterintuitive, because it’s logical to see why a poor man would want a rich man’s product, but it’s not that logical to see why a rich man would want a poor man’s product.

Why would a rich man want a poor man’s product?

There are two components here. First, why do we need to innovate in India at all? Why not simply send products to India? Second, why would those innovations defy gravity and flow uphill? The answer to the first question is that customer requirements in poor countries are fundamentally different than in rich countries. The per capita income in India is $1,000 nominal dollars; in the U.S., it’s $50,000. No business model created for the American consumer can go and capture Middle India. You have to innovate. That’s the first part. The second part: Why do these products flow uphill? Here’s an example: There’s a hospital in India called called the Narayana Hrudayalaya Hospital, or N.H. Hospital, in Bangalore. This hospital does open-heart surgery for $2,000. In the U.S., open-heart surgery costs at least $20,000. Because they offer open-heart surgery for $2,000 does not mean the quality is bad; the quality is on par with U.S. quality.

Now I know where to go for bargain-basement heart surgery.

How is it possible, to have good quality heart surgery for, as you call it, bargain-basement prices? The N.H. hospital uses the same equipment that you’ll see in Mass General. However, they use the equipment 500 times more. If you use equipment 500 times more, the cost per patient comes down. Here in Hanover, we have a great hospital. It has MRI machines, CAT scanning devices, but they’re only used 15% of the time. 85% of the time, they’re idle. Because somehow in the U.S., we have a belief that we have a birthright to have that MRI machine when we need it, these expensive machines are lying idle 85% of the time. My question to you is, would Ford Motor run their company like that?

But when you mass-produce health care, quality doesn’t suffer?

Actually when you stop to think about it, the quality improves. At the Narayana Hrudayalaya Hospital, the surgeons do so much surgery, they know more about it, and the quality improves. Assume for the moment there are 10 different types of heart surgery. Because of the high volume, at the N.H. Hospital, surgeons can specialize. Specialization leads not only to economies of scale and low cost, it leads also to high quality. Whereas at the Mayo Clinic, they don’t do enough volume to specialize, and they become generalists.

What’s another example of reverse innovation in health care?

In the U.S., artificial legs cost $20,000. In Thailand, a doctor named Therdchai Jivacate wanted to create an artificial leg for the bulk of the population, where the average person makes $2 a day. He created a $30 artificial leg by making it from recycled yogurt plastic containers. He converted waste into wealth. He found that it was lightweight, durable, and comfortable. Two years ago, a baby elephant in Myanmar stepped on a land mine, and lost one of her limbs. Dr. Jivacate fitted a $30 artificial leg on Baby Mosha. There's a YouTube video: Baby Mosha is very happy now. My point simply is this: He was able to create a $30 artificial leg for an elephant! Why do we assume in the U.S. that an artificial leg has to cost $20,000? It’s not about making something "cheap." The quality of an artificial leg in Thailand, where many people don’t wear shoes and walk on uneven roads, has to be better than in the U.S. It’s about shifting the price/performance paradigm: about offering a lot of value at an affordable price.

How does an American executive learn to think in these reverse-innovative ways?

If America is to be a great country in the future, we have to become as curious about the problems of poor countries as we are about customers in rich countries. We have a dominant logic in the U.S. based on serving rich customers; we need a new logic to really serve customers in poor countries, and the only way we can do that is by creating a "local growth team," or a dedicated team to do innovation in India, or Thailand, or Africa.

And for the young entrepreneur, what would you counsel? Travel?

Absolutely. Reverse innovation is a great opportunity for small entrepreneurs in the U.S., because innovating in poor countries does not cost a lot of money, and you can do a lot of small-scale experimentation. What I’d recommend is not only travel but to find local partners. Find a local player, innovate with them, and then bring those innovations into the U.S. Americans have to become curious. We’re not that curious about the rest of the world, and even when we think about the rest of the world, we look at it through an American lens. We have to be humble and to have an open mind, and then the opportunities are limitless.

This interview has been condensed and edited.

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[Top image: Flickr user quinn.anya]

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1 Comments

  • Windy Borman

    Hi, David. I love that your subject mentioned Baby Mosha, the Thai elephant who received the world's first elephant prosthesis. Mosha and Motala, 2 elephant landmine survivors, are the subjects of my documentary, "The Eyes of Thailand", narrated by Ashley Judd and premiering at the Newport Beach Film Festival on April 28, 2012. Vijay made a great point about innovation, but I wanted to clarify that Mosha stepped on a landmine in 2006 when she was 7 months old. In 2008, she received her first prosthetic. Now at age 6, she is on her 7th prosthetic. Motala has her 4th. To learn more about their journey, please visit <http: eyesofthailand.com="">. Best, Windy Borman, Director/Producer, "The Eyes of Thailand".</http:>