It's All About Me!

From Coca-Cola to Lego, companies are banking on the "Me Selling Proposition" to revitalize their brands.

Personalized Coke

Last month, Australia went crazy. It had nothing to do with the usual summer cricket rivalries, nor did it involve a visit from the Queen. This time, the frenzy was over newly released cans of Coke. A local agency had dreamed up an entirely new way of revitalizing the 125-year-old brand, reversing its steadily declining sales and tapping into the diminishing youth market.

During the first stage of the campaign, 150 different Coca-Cola cans were released, each with a different name. Using the most popular names in Australia--Jack, William, Isabella, and Chloe--as well as the usual Johns, Steves, Marys, and Matildas, each name was written boldly on the can in the iconic Coke font. As soon as word got out, a whole lot of people headed straight for the soft drink shelves in grocery stores across the country, everyone searching for their very own branded Coke can.

The second stage involved 18 Westfield shopping centers, where you could go to have your name printed on your cans. The lines were so long, people waited for hours just to have their own name printed on the can.

In the 1970s, advertising was all about finding the USP, or Unique Selling Proposition, in a brand. In the 1980s, it shifted to an ESP, or an Emotional Selling Proposition. Now it's about the MSP generation--the Me Selling Proposition. This is a generation that believes it's all about them; hardly surprising when they've grown up in an environment where everything from screensavers to T-shirts are perfectly personalized.

Recently, the Japanese postal service took the lead in releasing personalized stamps. No more pretty cherry blossoms, iconic buildings, or national heroes on the country's stamps. Now you can head directly to Japan Post's website, where you can design your very own stamp. The entire process happens within seconds and, in next to no time, you can print off your portrait with a ¥80 sign just below your head.

Custom Stamps

Even the iconic toy Lego has jumped on the bandwagon, allowing everyone to develop their own customized Lego set. Snap a photo of yourself, email it to Lego and, within weeks, you'll receive a box with a detailed instruction manual, telling you exactly how to produce a portrait of yourself in colorful Lego bricks.

Advertisers are seizing this opportunity to appeal to the "me-obsessed" generation. This is just the beginning. After all, who are you more likely to trust? The pretty face of an anonymous model or, if not yourself, the picture of someone you know and love? Science bears this out, indicating that you are 30% more likely to opt for the known face.

Facebook will soon be first in line to test the "our power" by advertising to, well, you and me. Let's say that you're about to buy a product. You check it out on Facebook and see they will offer you an additional 15% discount--just by giving them permission to use your identity to cross-promote to your list of friends. Within moments of ticking the "accept" box, don't be surprised to see your face alongside the product, promoting the brand, with a recommendation for your friends to follow your advice.

Forget about the famous scene in Minority Report where Tom Cruise is greeted by name as he passes billboards. A more realistic futuristic scenario would have all Tom's friends on the billboard, promoting every possible brand you can think of. Come to think of it, there's no reason why the commercials that you watch don't feature your friends.

Think about it. Should you purchase a new car, you might well be asked to record a 60-second testimonial in return for a 10% discount. Most people I know would happily comply. And who wouldn't take advice from their nearest and dearest?

Will it work? Absolutely. I say this with some authority. In a recent $3 million experiment I conducted for my new book, Brandwashed, I asked an ordinary family of five to promote 10 brands to their unknowing family and friends. We discovered that people's protective guards are down when someone close to you makes a recommendation. We also witnessed some of the most astounding sales results occur for those 10 brands in the short space of a few weeks.

The MSP is likely to change more than just the way we advertise, but will also have a strong bearing on the way brands will team up. The concept of brand alliances is about to change forever. The traditional pairings of, say, Bacardi and Coke, is now shifting to Joshua and Coke, or James and Lego, but will be seen in customized ads from the likes of Google. Don't be surprised to see your name in an ad when you next log on to Gmail, as well as on every other digital touch point. Call it customization, the "Me Selling Proposition," or just another clever way of injecting some desperately needed trust into the world of advertising, because trust in advertising has truly eroded. You and I are becoming the next big guns in the persuasion arsenal. At least for now.

BrandwashedMartin Lindstrom is a 2009 recipient of TIME Magazine's "World's 100 Most Influential People" and author of Buyology: Truth and Lies About Why We Buy (Doubleday, New York), a New York Times and Wall Street Journal best--seller. His latest book, Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy, was published in September. A frequent advisor to heads of numerous Fortune 100 companies, Lindstrom has also authored 5 best-sellers translated into 30 languages. More at martinlindstrom.com.

Read more by Lindstrom: Remodel Your Meetings To Create Internal Entrepreneurs

For more leadership coverage, follow us on Twitter and LinkedIn

Add New Comment

5 Comments

  • Bill McCarthy

    I really like the lego idea, googling turned up nothing. Do you have a link for the lego service?

  • Louann Oravec

    Cool marketing ideas. The Lego bricks would make a nice present for someone; maybe wedding picture on a 50th wedding Anniversary, or a picture of mom and baby given on a 21st birthday.

  • Michael Davis

    Today,
    among marketers’ desire to leverage consumer-generated content in the youth-and-media realm, we are experiencing
    the practice of tapping into audience resources not just for selling product, not
    to change behavior, but more importantly to extend invitations to people  to create stories. Young people truly get this as they grow up in a digital era built on relationships.

     

    Coca-Cola understands how to integrate strategies for paid, owned and
    earned media. The affect of creating this mini-experiential program in Australia, was participation from current customers as well as thousand’s of people that joined who may not drink Coca-Cola. The earned media, in the form of Facebook
    posts, likes, tweets, pictures, blog stories and PR, started a movement that didn't need typical tactics to persuade consumers to buy.

     

    It’s
    far more likely the next ignition created by Coca-Cola in Australia will be
    successful based on the brand understanding who they are and why they exist.
    The tangible results are increased trust and transactions, a self-branded Coke can that stands as a badge of advocacy - and a lot of happy people.

     

  • Jim Diggler

    depends on how it's done. I prefer to see multiple reviews on a product to see the big picture. are friends doing it for the discount, or b/c the product is truly amazing....I would generally guess the former.

  • Rob Day

    Excellent article regarding brand/product customization. As a self aware member of this generation I can't disagree.  Growing up with options, high expectations and information transparency has definitely led to a new mentality completely encompassed in our generation.  As with anything it has its pros and cons, but I think the lesson here is the marketers that learn to adapt first can see great success.  

    But I have to point out that long before these guys got in the game Nike had custom shoes :)  Some others had cool custom stuff, but I think we're focusing on the biggest brands here.