Ten Indicators of Morale Level and Employee Involvement

If you want to create an inclusive workplace where employees love to do their best work, and customers love to do business, you may need a culture change.

I'm often asked by senior managers for a list of basic external indicators of how people feel about their organization, and whether or not they are happy at work.

Based on my research and observations, here are ten easy to observe behaviors of employees who feel good about their workplace.

  1. There is visible interaction amongst employees in the office, hallways, and cafeteria. People actually smile and say hello to each other. You may even hear laughter.
  2. You hear people speaking well of each other and their customers. Employees greet customers and stop what they are doing to provide customer service.
  3. There is resource sharing across work functions, and work groups are not complaining about other departments, or work levels.
  4. Employees know what other functions do, on a day-to-day level, and how each function impacts the others.
  5. Employee kitchens and washrooms are clean with the right provisions.
  6. There are employee initiated social activities with high levels of participation.
  7. Employees are comfortable offering suggestions for improvement.
  8. Employee grievances are either non-existent, rare, or resolved quickly.
  9. Employees arrive on time, and absenteeism, and turnover are low.
  10. Employees support each other during personal or family crises, as well as celebrate accomplishments and happy events.

Simma creates workplace cultures where people love to do their best work and customers love to do business. Read the Inclusionist blog. Follow her on twitter: @theinclusionist. Subscribe to her newsletter. E-mail Simma@SimmaLieberman.com or call 510-527-0700. Simma Lieberman is the co-author of Putting Diversity to Work, how to successfully lead a diverse workforce.

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  • Douglas Wiesen

    If it's not totally evident that there are good relationships being built at your company, there are certainly more evident indicators that things are NOT working. Today seemed to be a day of top ten lists, and I read an interesting one about the top ten "biggest quits" of 2010 (http://bit.ly/ekh6mv) that related well to this post.

  • Josh Patrick

    Those are great indicators of how well your company is functioning. Here are some thoughts on how you get there:

    1. Have a clear mission statement that is short and to the point that everyone can get their arms around and support. The mission statement should be integrated into everything the company does and with all of the companies stakeholders.

    2. Allow your employees to control their own time. Measure results and not effort. If someone works best listening to music, let them. If they work best at home, that's OK to. The important thing is to have key performance indicators and measurements for the drivers of those KPI's.

    3. Treat your employees as your best Customers. If you don't treat your employees like your best Customer, they will not give your Customers the best service. It's important to train for excellence. The best way to do that is through treating your people well.

    Josh Patrick