The smartphone category is the most exciting, fast-moving, cutthroat, and lucrative category in the electronics world today. It's made kings of companies like Apple and HTC, it's brought Motorola back from the brink, and it's killed long-running and respected companies like Palm. Succeeding in this category takes an uncanny combination of timing, marketing, innovation, hardware/software chops, and, frankly, luck. Screw up one of those key elements, and your product is doomed, regardless of its overall quality.
Microsoft, set to launch Windows Phone 7, its last chance at entering the smartphone market, can't afford to make any mistakes. And an announcement today shows that they've made a big one.
Microsoft had in the past noted that Windows Phone 7 will be initially launched this holiday season, and will eventually end up, like Android or BlackBerry, on all four major U.S. carriers (Verizon, AT&T, Sprint, and T-Mobile). Today, Verizon announced that they will not be carrying a Windows Phone 7 device at launch, or even any time this year—there won't be a Windows Phone 7 smartphone on Verizon until 2011. Windows Phone 7 will, according to rumors, instead launch on AT&T, and possible T-Mobile.
AT&T and T-Mobile use the same basic wireless protocol, GSM, whereas Verizon and Sprint use CDMA—these two protocols require very different hardware and are not at all interchangeable. GSM is the standard worldwide, while CDMA is really only widely used here in North America. The component parts of a GSM phone are sometimes cheaper, which might be why Microsoft is going that route. On the other hand, Microsoft has always had CDMA phones, even launching the failed Kin experiment on Verizon earlier this year.
Launching on a lesser network is major problem for Microsoft, and not a new one, either. Back in June of 2009, Palm staged a similar relaunch: A totally new OS, with a new app store, new hardware, and new philosophy. The Palm Pre was exceedingly well-reviewed, and many predicted that Palm would retake its place on the smartphone throne from Apple. Yet one year later, Palm was kaput. A large part of that rapid tumble was due to the Palm Pre's launch on a much smaller (if not technically inferior) network, Sprint. Sprint offered fewer existing customers than AT&T or Verizon, and hardly any customers were willing to switch networks to join the scrappy Sprint team.
A Windows Phone 7 launch on AT&T is at least as big a problem. AT&T has not only a much-maligned network but also the hottest phone in the world, the iPhone 4. How does Microsoft plan to attract existing AT&T customers to Windows Phone 7, a totally untested platform, when the iPhone, the revolutionary and obscenely successful smartphone, is sitting right there next to it? And Microsoft can forget about getting customers to switch to AT&T for a Windows Phone 7 phone: AT&T is renowned for its spotty service, and customers are not likely to be eager to jump onto AT&T for a first-generation Windows phone.
Microsoft needs Verizon at launch. The Motorola Droid at launch wasn't necessarily an objectively better device than the Palm Pre at launch, but one of those became a runaway hit and one of those doomed its company to oblivion. Not coincidentally, that same runaway hit, the Droid, also launched on Verizon.
The circumstances are a little bit different these days—when the Droid launched, Verizon's smartphone lineup was pathetic, and droves of smartphone-hungry Verizon users were ready to snatch up the first solid offering they could. That's not the case anymore; Verizon now has an extensive array of top-tier Android phones, as well as the iconic "Droid" brand.
But Verizon is still the best network for a new smartphone platform to launch: While its Android offerings are excellent, Verizon's lineup is not particularly diverse, lacking the newest BlackBerry phones and, of course, the iPhone. There's still room on Verizon shelves for another platform, and Verizon's massive customer base has already proven willing to try out new mobile OSes. Verizon is the biggest and most reliable network in the country, and doesn't have the handicap of the world's most famous smartphone overshadowing every other offering.
This doesn't necessarily doom Windows Phone 7. You could also pick Google's Android as a model—the first Android phone, the HTC G1, launched on the smallest major network, T-Mobile, and Android is doing just fine these days despite those inauspicious beginnings. Microsoft, like Google and unlike Palm, has the deep pockets to be able to wait around for its new platform to gather an audience. But why are they willing to do that? Why not just launch on the biggest and best network right off the bat?
Windows Phone 7 is an innovative and appealing OS with some great new ideas, and if Microsoft handles the marketing right, it could be a big hit. But the decision to neglect Verizon as a launch partner is baffling, and could well keep Windows Phone 7 in the background, losing money, for months.