Fast Company iPad edition promotion


FC Member Blog

Microsoft Dynamics CRM Scalability

BY Lance McLean | 04-29-2010 | 6:02 PM
This blog is written by a member of our blogging community and expresses that member's views alone.

Microsoft Dynamics CRM provides an invaluable assortment of products designed to enhance the effectiveness of customer acquisition and retention efforts while facilitating continued expansion and development. While essential to any company utilizing CRM infrastructure, scalability is of particular importance to small and intermediate size businesses who are weighing structural costs against anticipated future growth. 

Doesn’t matter what deployment model you choose, whether On Premise Microsoft CRM, Hosted Microsoft CRM or Hybrid Microsoft CRM, scalability will always be an important factor on your CRM software selection.


Scaling Up

Successful implementation of a CRM system in a small business environment can provide a multitude of support operations that will facilitate fulfillment of growth objectives. However, once the expansion dynamic has emerged, it is critical that the CRM system will scale to accommodate the increased demand.

If a business recognizes that it is experiencing unanticipated complexities in core processes due to additional personnel, new locations, or collaborative bottlenecks, the CRM must provide scalability or the company must implement an upgrade. Poor functionality as a result of excessive demand on the CRM can affect client acquisition, strategic positioning and the comprehensive customer service experience.

Microsoft Dynamics CRM Advantages

Responsive solutions within the framework of a global sales environment result in greater adoption and adaptation by users. Microsoft Dynamics CRM provides enterprise level scalability in a cost effective package that can be modified using standard resources and widely available tools.

Microsoft Dynamics CRM in any of their deployment models offers total solutions for every sized business to accommodate a nearly infinite variety of growth and expansion initiatives. The advantages of Microsoft CRM with a Microsoft Dynamics CRM Partner Hosted solution are extensive and include:

·           Utilization of the Windows operating system as well as SQL Server data base platforms to provide exceptional levels of scalability and performance. Data Migration with Microsoft CRM is not an issue.

 

·           Recently tested with over 100,000 users concurrently running over multiple organizations while maintaining performance at sub-second response times.

 

·           Both vertical and horizontal scaling is supported through network load balancing routines while applications can be modified through commonly available methodologies.

 

·           Cost effective implementation of systems designed to accommodate continued growth while enhancing inter-departmental communication and processes.


Continued Expansion through Microsoft Dynamics CRM

In a business environment utilizing CRM systems to enhance sales, marketing and customer service capabilities, scalability is a primary component that requires continuing evaluation. It is critical that the system accommodate the progressive extension of the information matrix.

Clients continue to use Microsoft Dynamics CRM when expanding business velocity requires enhancing the services and value they provide their own customers. For any size company, Microsoft Dynamics CRM provides solutions for today’s challenges and tomorrow’s vision.

Recognized as a top ten Microsoft Dynamics CRM Partner in the US, Streamsol was named to Microsoft’s President's Club in 2009.  Our Microsoft CRM practice revolves around four models; CRM Online,  Microsoft CRM on-premise, hosted Microsoft Dynamics CRM, and hybrid Microsoft CRM. In addition to embracing the Microsoft "Power of Choice" messaging, our vision and commitment to the Microsoft Dynamics CRM framework is unrivaled.