West Herr Honda Accepts Honda Presidents’ Award for 2009

West Herr is proud to announce that West Herr Honda in Lockport has won the Honda Presidents Award for 2009.

The President’s Award is the pinnacle achievement for a Honda dealership. It is an honor to which every dealership aspires, but its glory is given to only those that demonstrate they are truly worthy of distinction.  

The President’s Award program sets the standard for excellence in dealership operations. By establishing performance levels for customer treatment, sales, and training, the program defines the behaviors that best define an ideal dealership - and those that matter most to our customers. Dealerships that target these objectives – that embrace the challenge – hold themselves to a higher standard. They don’t want to be simply good. They want to be the best.

The Honda President’s Award program embarks dealers on a journey that is both challenging and richly rewarding. Excellence is the destination, and the program criteria are the guide. To succeed in this yearlong endeavor, dealers must have a vision of all their dealership can be. They must inspire allegiance and passion in their employees and have a commitment to make their dealership someplace special, someplace amazing.

Scott Bieler, President of West Herr Honda, proudly remarked on his dealership’s success, “To win the Honda’s President Award after being in business for only two years is truly an amazing accomplishment.  It confirms our employees’ commitment to excellence and maintaining the highest standards so we can provide the best in class sales and service experience for our customers.”

The President’s Award program shines a spotlight on customer service in an effort to create lifelong advocates for the Honda brand. The program ensures that outstanding customer care is built into every phase of the ownership experience. It requires dealers to take a closer look at their dealership processes and ask “What can you do better?”,  “How can you do more?” It encourages them to seek solutions. Be bold. Try something new.

Teamwork is essential to program success. Teams need to be empowered and prepared to deliver extraordinary customer care. Each member is well-trained in his or her area of expertise and well versed in the culture of superb customer treatment. Employees must embody excellence and deliver value in every interaction, every day.

West Herr Honda in Lockport can now say they are one of the finest in the Honda network. They can promise to their customers that their dealership is one worthy of their business – a place where they can feel confident spending their time and their money.

West Herr Honda is a part of the West Herr Auto Group.  The auto group was founded in 1950 by Joseph Herr and Harold West.  What started as a single Ford dealership in Hamburg grew into one of the most successful automotive chains in the US.  Currently West Herr represents 19 New Vehicle Brands, is the 21st largest Automobile Group in the United States and has been proudly serving the Western New York community for 60 years.

For more information, http://www.westherr.com and http://westherrhonda.com/