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Video excerpt: Customer Intelligence @ Strategy Leaders Roundtable w/ Kaplan & Norton

BY Joey Fitts | 03-14-2010 | 3:09 PM
This blog is written by a member of our blogging community and expresses that member's views alone.

http://www.youtube.com/watch?v=NerKNhodrao

Hope to see you @ the Balanced Scorecard Forum 2010 in Dubai

http://www.iirme.com/bsc/home