It was interesting that all speakers agreed on the fact that we now experience different sort of crises at the same time.They refer to many failing institutions, like the financial system, energy platform, global governance, education system, government & democracy,industrial age corporation, media, science, health care, cities and food.
Most surprising was that both the speakers and the (engaged) audience thought that there is no way back to the ‘old situation’, the way it was before the crisis. This crisis is so fundamental that a radical redesign of our institutions is needed in order to move forward again.
This change has to be guided by a set of NEW principles. Both Haque and Tapscott came up with their own suggestions.
Haque calls them the new ideals/organizing principles: for ‘constructive capitalism’:
- from exploitation to renewal
- from tyranny to democracy
- from war to peace
- from domination to equity
- from profit to meaning
Tapscott calls them principles for redesigning our institutions:
As part of The Services Growth Ecosystem(see www.theproperway.com) I have developed this set of leadership principles:
· TRUST IS A VERB
· HAVE COMMITABLE CORE VALUES
· COACH INSTEAD OF MANAGE
· LISTEN OPEN MINDED
· PROVIDE MEANING
· EXPLAIN THE WHY AND WIFM OF CHANGE
· EVERYONE HAS TO CHANGE
· INNOVATION IS THE NORM
· HAVE CROSS FUNCTIONAL TEAMS
· INVOLVE CUSTOMERS
· FOCUS ON STRENGHTS
· HAVE FUN, PROVIDE THE POSSILBILITY TOPLAY
· LEARN CONTINUOUSLY
· METRICS DRIVE BEHAVIOR
· THE FRONTLINE IS YOUR REAL BUSINESSCARD
· STIMULATE BOTTOM-UP COMMUNICATION
· MAKE A DIFFERENCE
· ENTHUSIASM DRIVES EXCELLENCE
- RESPECT DIFFERENCES AMONG INDIVIDUALS AND GROUPS, HAVE EMPATHY
- BE ETHICAL IN THE FULFILLMENT OF ONE’S ROLE
- PROVIDE ‘CLEAN AND GREEN’ SOLUTIONS
When you compare these sets of principles they articulate the need for a major shift in our thinking, in the way we organize corporations and institutions and in the way we interact with each other in this global society.
They all share the focus on:
* Openness, transparency, democracy
* Meaning, make a difference
* Interdependence, collaboration
So, this is a very exciting challenge to combine all our efforts to create these new environments.
What would you like to contribute?
RADICAL SERVICE INNOVATION